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Quilt Top by Me, Hand Quilted by my Mother, Doll crocheted by my Mother

Saturday, November 27, 2010

News Flash!! The GO will be on the move Monday

WOOOO HOOOOO    I am doing the happy dance here, It took me awhile and quite a few phone calls, but a GO has been found, purchased and will be shipped Monday.... I am dancing, dancing, dancing...
I might be a little early on this celebration, after all the GO is not yet here, and with the way my luck was running it might get lost en route and end up in Alaska somewhere... NO< NO> I will not think of such a thing, my go will leave Panama City Monday and I should have it in my hands before the end of the week.  I am so excited... Thank You Rascal, Roxy, Sissy and of course my wonderful husband Sean...
Why am I thanking my dogs, you ask.... Well, lets say Rascal gets a little sporty now and then.. and needless to say the population increased at the house... Well, the puppies are ready to go, a ad was placed and they are selling really quickly this weekend... which meant I had the extra money to purchase the GO. Hubby said order it and I did...
After all my hassles with the JoAnn's web site and not getting any response from any Representative of JoAnn's, I blogged about my site problems, posted on the JoAnn's site and the Accuquilt site. I received advice in emails from my quilting friends who had read the posts.  I followed their advice and I called my local JoAnn's store, told the girl my story, she said they didn't have any more GO's left, but the girl took the time to check to see what other store had the GO's still in stock... Panama City store listed three, I got the phone number and I called that store, talked to the girl, she said there might be one left as they sold some today.... Sue Harrison came on the line and the answer was one, they had one in the store.... that's all I want is one.  Sue asked if I would be picking it up.... NO  I live three hours away, please ship it to me.... She was a little worried about the shipping but I talked her into it... SO She would call back when she had the paperwork ready and was at the front of the store... SHE DIDN'T CALL, and DIDN'T CALL and I started to get worried that there was a problem, so after awhile, I called the Panama Store again, and it was Sue who answered the phone.  She didn't forget about me, she was getting all the paperwork together... WHEW, big load off my mind..  OPPS another glitch, her register wasn't taking the shipping charge *yes I had to pay shipping charges even though the web site offered free shipping*  She said she would again call back and she did.  Only took a few minutes to make the transition, but it is now paid for and will be on its way... I am keeping my fingers, legs, arms, eyes and anything else I can cross crossed just to keep the jinx monster away...and hoping that my GO will make it here safe and sound... 
I am a little disappointed with the JoAnn's site and all the problems they have an that it is the customer who has to do a follow up. I am disappointed that I had to pay shipping charges which I wouldn't have paid if the site was working.... But I am pleased with the employees who are answering the phones in the Pensacola and Panama City Stores... I know they put up with a lot, but they have helped me so much when I had problems with the web site and trying to order and yes this is not the first time the site and I were at odds.  But to the ladies at JoAnn's and especially to Sue Harrison... Thank you for all you do.. You ladies are the reason I still shop the store...  OH, and if you are wondering if Corporate offices will know about this ordeal, OF COURSE... I always let corporate know what is going on in their stores and web sites... If you don't tell them how will they ever know what needs fixing... I email Corporate offices all the time..and I do get responses from them for the most part, you do if the company cares about their customers...
Have a great day, I will now that my bad luck streak seems to have come to an end...
Now on to look for dies...
Nana Bonnie

5 comments:

Charlene S said...

I am so happy for you. It was an ordeal that should not have happen...hopefully the corporate office will give you the shipping charges back.Sometimes it pays to be persistent.

Barb said...

I am doing the happy dance with you....now that is one well deserved Go cutter.....can't wait for it to arrive!!

quiltingnana said...

so glad that your search finally worked out. I am sure you will love the GO. I have had mine for a couple of months and have used it a lot

Micki said...

Glad that the GO has been shipped..you will love it!
Micki

SewCalGal said...

Yippee. I can't wait to see what you create with your GO! I'm sure it will be delightful.

SewCalGal
www.sewcalgal.blogspot.com